|Location||Victoria Island, Lagos, Nigeria|
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United Bank for Africa is one of Africa’s leading financial institutions, with operations in 19 countries and 3 global financial centres – London, Paris and New York.
|Job Functions||Call Centre|
|Industries||Banking / Finance & Investment|
First degree in any discipline.
Masters’ Degree or a professional qualification will be an advantage
1. One-stop shop for customers
•Our prime responsibility is to answer inbound/branch calls and assist customers with their enquiries, request & complaints.
•To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary.
•To ensure customer satisfaction is achieved in every interaction recorded.
2. Deliver exceptional customer experience
3. Safeguarding customer’s funds
4. Voice of customers
Job Closing Date