Fresh Opportunities At Montaigne Place

Montaigne Place is Nigeria’s largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand’s portfolio cuts across different categories.

Sales Executive

Job Description
Reporting Relationships:

  • Functionally reports to: Outlet Manager
  • Administratively reports to: Outlet Manager

Job Objective(s)

  • Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
  • Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.

Duties & Responsibilities

  • Acts as advisor or consultants to walk-in customers and over-the-phone customers.
  • Provide friendly, efficient service to all walk-in customers.
  • Offer information about merchandise selection to help customers choose wisely.
  • Have deep product knowledge and exhibit familiarity with all product information.
  • Actively listen to customers and then provide them with solutions that are exactly what they need.
  • Excite customers about how new products can enhance their lives.
  • Assist customer by suggesting additional merchandise that compliments their selections.
  • Assist in pricing merchandise, markdowns, restocking and other retail related duties.
  • Be able to effectively handle customer service issues.
  • Assist and maintain visual merchandising and selling floor standards.
  • Know and use promotional event information to maximize sales.
  • Assist in preparation of periodic physical inventory exercises.
  • Be able to use PoS Systems for sales & other check-out functions
  • Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

  • Bachelor’s degree is a minimum
  • Masters Degree an advantage

Required Experience:

  • 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
  • Strong communication skills.
  • Good reporting skills.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication.
  • Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above average Telesales/Phone

Skills:

  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills

Female Outlet Manager

Location: Lekki, Lagos

Job Objectives

  • Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
  • Grow sales through the implementation of marketing and merchandising systems
  • Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

  • Lead others and work effectively with store team
  • Supervise, assign and direct activities of the store’s team
  • Effectively communicate information to store team and supervisors in an open and timely manner
  • Support Store team with actions plans for operational and service improvement

Customer Service:

  • Assist customers with their questions, problems and complaints
  • Promote the company’s customer service culture (greet, offer help, and thank)
  • Provide colleagues personalized customer service feedback and coaching
  • Handle all customer relations issues in accordance with company policy
  • Promote a positive shopping experience for all customers
  • Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

  • Stock shelves
  • Manage re-order levels & restocking from HQ for the store
  • Conduct merchandizing activities in line with approved brand guidelines
  • Account for promotional and sales support materials
  • Organize and execute the display and maintenance of off-shelf merchandise.

Reporting Relationships

  • Functionally reports to: Head of Retail Operation
  • Administratively reports to: Head of Retail operation
  • Supervises: Sales Executives.

Minimum Education Qualifications

  • Bachelor’s Degree. Master’s Degree is an advantage

Required Experience:

  • 3-4+ years of retail store experience.
  • Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks/projects.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication.
  • Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above average Telesales/Phone

Skills:

  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills

 

Female Sales Executive

Location: Lagos Island, Lagos
Functionally reports to: Outlet Manager
Administratively reports to: Outlet Manager

Job Objectives

  • Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
  • Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.

Duties & Responsibilities

  • Acts as advisor or consultants to walk-in customers and over-the-phone customers.
  • Provide friendly, efficient service to all walk-in customers.
  • Offer information about merchandise selection to help customers choose wisely.
  • Have deep product knowledge and exhibit familiarity with all product information.
  • Actively listen to customers and then provide them with solutions that are exactly what they need.
  • Excite customers about how new products can enhance their lives.
  • Assist customer by suggesting additional merchandise that compliments their selections.
  • Assist in pricing merchandise, markdowns, restocking and other retail related duties.
  • Be able to effectively handle customer service issues.
  • Assist and maintain visual merchandising and selling floor standards.
  • Know and use promotional event information to maximize sales.
  • Assist in preparation of periodic physical inventory exercises.
  • Be able to use PoS Systems for sales & other check-out functions
  • Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

  • Bachelor’s degree is a minimum
  • Master’s Degree an advantage

Required Experience

  • 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
  • Strong communication skills.
  • Good reporting skills.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

  • Deep Knowledge of the different product categories & brands
  • Analytical competencies
  • Skin types
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication.
  • Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above average Telesales/Phone

Skills:

  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills

Method of Application

Applicants should send their CV to: careers@montaigneplace.com

Deadline:March 5 2019

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