Customer Service Rep/ Mortgage (Earth City)

Customer Service Rep/ Mortgage (Earth City)-180034830


At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Provides high quality customer service by responding to telephone inquiries, customer requests and problems for mortgage customers. Researches and resolves problems and errors. Identifies products and services that meet customers’ needs.



Basic Qualifications

  • High school diploma or equivalent
  • Two to four years of experience in a customer service position

Preferred Skills/Experience

  • Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Strong telephone and interpersonal skills
  • Good problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer skills, especially Microsoft Office applications
  • Effective selling and referral skills
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service


Job Customer Service / Call Center
Primary Location Missouri-MO-Earth City
Shift 1st – Daytime
Travel No
Additional Scheduling Information floating schedule M-F sat 8 to 2
Average Hours Per Week 40

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