Clinical Operations Manager At DHCC

Dubai Healthcare City (DHCC) is a free zone committed to creating a health and wellness destination.



Job Purpose
Oversee DCDM support function including administration, reception, customer care, finance, marketing and engineering services to ensure the timely provision and allocation of human and physical resources required for the Foundation to achieve its strategic goals and objectives whilst maintaining internal customer satisfaction.
Principal Accountabilities/Key Results Area
  • Direct the development and implementation of policies for the deployment of DCDM objectives and outline key goals and tasks for the necessary functioning of the department.
  • Ensure Procedure and process architecture is in place and is reviewed and updated periodically to maintain regulatory compliance in departmental operations.
  • Participate in development of the vision, growth plan and (in conjunction with finance) budget for individual departments within the entity, seeking consistency in approach and process.
  • Lead shared services development, service line development and profitability, and new technology development in order to facilitate the achievement of entity goals.
  • Ensure regulatory compliance with CPQ standards, manage and resolve any issues and concerns to maintain quality standards.
  • Identify new market opportunities and construct robust and successful business proposals in order to secure new contracts and long term client relationships that results in cost effective solutions.
  • Negotiate and enter into third party and operator agreements and consequently manage contracts and relationships in order to capitalize on business development prospects.
  • Develop price models to draft contracts and pricing structures in conjunction with Finance to recommend competitive pricing of service offerings to other facilities for revenue generation.
  • Oversee the management of day to day clinical billing and insurance provision, agreeing and approving discounts for cash patients, corporate and Insurance companies within DOA.
  • Review business performance (financial and non financial) monthly with corporate leadership and clinical providers. Agree on plans to address areas of improvement and/or development for the achievement of entity goals.
  • Conduct audits and ensure audit findings are worked on and successfully dealt. Monitor effective implementation of audit recommendation throughout the department and compliance with audit recommendations.
  • Ensure trade licenses/ clinical permits / maintenance agreements and preventative maintenance contracts/ insurances for premises and clinical equipment are in place and up to date.
  • Demonstrate leadership in work planning, delegating, evaluating, mentoring and coaching subordinates and foster team spirit to enhance employee performance and departmental effectiveness in pursuit of organizational goals.
  • Lead by example to deliver a professional, credible and proactive service provision and encourage learning experiences and growth of professional skills and knowledge, whilst also benchmarking to stimulate ideas for change and best practice implementation.
  • Release relevant reports and review and recommend actions based on reports so as to monitor and gauge the performance and improvement measures against key indicators, for management decision making.
  • To manage the budget and the financial performance of the clinic, marketing plan (internally and externally) will be conducted to help increasing the patient flow, a new affordable price list is created, maintaining a logical profit margin for faculty, and above breakeven for the resident.
Qualifications, Skills, and Experience and Competencies (Indicate the minimum recruitment specifications & also the ideal person specifications for fully satisfactory job performance)

Minimum Qualification:


  • Bachelor in Health related field with business and administrative experience.
  • OR Master in business/ administration



  • 12 Years – 5 years of Management
  • 10 Years  – 5 Years of Management
Job Specific Skills:


  •     Commercial Acumen
  •     Customer & Partnership Focused
  •     Judgment
  •     Market Analysis
  •     MS Office Suite – Advanced


Be the first to comment

Leave a Reply

Your email address will not be published.