Clinical Operations Manager At DHCC

• Direct the development and implementation of policies for the deployment of DCDM objectives and outline key goals and tasks for the necessary functioning of the department.

• Ensure Procedure and process architecture is in place and is reviewed and updated periodically to maintain regulatory compliance in departmental operations.

• Participate in development of the vision, growth plan and (in conjunction with finance) budget for individual departments within the entity, seeking consistency in approach and process.

• Lead shared services development, service line development and profitability, and new technology development in order to facilitate the achievement of entity goals.

• Ensure regulatory compliance with CPQ standards, manage and resolve any issues and concerns to maintain quality standards.

• Identify new market opportunities and construct robust and successful business proposals in order to secure new contracts and long term client relationships that results in cost effective solutions.

• Negotiate and enter into third party and operator agreements and consequently manage contracts and relationships in order to capitalize on business development prospects.

• Develop price models to draft contracts and pricing structures in conjunction with Finance to recommend competitive pricing of service offerings to other facilities for revenue generation.

• Oversee the management of day to day clinical billing and insurance provision, agreeing and approving discounts for cash patients, corporate and Insurance companies within DOA.

• Review business performance (financial and non financial) monthly with corporate leadership and clinical providers. Agree on plans to address areas of improvement and/or development for the achievement of entity goals.

• Conduct audits and ensure audit findings are worked on and successfully dealt. Monitor effective implementation of audit recommendation throughout the department and compliance with audit recommendations.

• Ensure trade licenses/ clinical permits / maintenance agreements and preventative maintenance contracts/ insurances for premises and clinical equipment are in place and up to date.

• Demonstrate leadership in work planning, delegating, evaluating, mentoring and coaching subordinates and foster team spirit to enhance employee performance and departmental effectiveness in pursuit of organizational goals.

• Lead by example to deliver a professional, credible and proactive service provision and encourage learning experiences and growth of professional skills and knowledge, whilst also benchmarking to stimulate ideas for change and best practice implementation.

• Release relevant reports and review and recommend actions based on reports so as to monitor and gauge the performance and improvement measures against key indicators, for management decision making.

• To manage the budget and the financial performance of the clinic, marketing plan (internally and externally) will be conducted to help increasing the patient flow, a new affordable price list is created, maintaining a logical profit margin for faculty, and above breakeven for the resident.

Minimum Qualification:

• Bachelor in Health related field with business and administrative experience.
• OR Master in business/ administration

• 12 Years – 5 years of Management
• 10 Years  – 5 Years of Management

•     Commercial Acumen
•     Customer & Partnership Focused
•     Judgment
•     Market Analysis
•     MS Office Suite – Advanced